What are the responsibilities and job description for the Spanish Speaking Customer Service Specialist position at Macvicar Insurance Agency?
Please Note: Must be able to commit in-person 8:30-5:30 M-F at our Kent location with fluent spanish speaking skill set.
Welcome to MacVicar Insurance Agency, where our steadfast commitment to excellence and community connection remains unmatched. Located in the vibrant heart of Kent, Washington, we are seeking an enthusiastic Customer Service Specialist to join our dedicated team in a non-remote capacity. This role is ideal for those who thrive in face-to-face interactions and value collaborative office dynamics. As a Customer Service Specialist at MacVicar Insurance Agency, you will be the cornerstone of client interactions, offering personalized support and nurturing lasting relationships. Our agency prides itself on not only selling insurance but also ensuring that every client feels valued and understood. Your positive attitude and expertise in insurance will play a pivotal role in enhancing our clients' experience and ensuring their satisfaction. MacVicar Insurance Agency offers a supportive and growth-focused environment where your contributions are appreciated and celebrated. Join us and be a part of a community that prioritizes service and excellence. We look forward to welcoming you on our team!
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Career Growth Opportunities
Responsibilities
Client Interaction: Actively engage with clients to understand their insurance needs and provide tailored solutions.
Policy Management: Process policy renewals, cancellations, and reinstatements while ensuring compliance with company guidelines.
Inquiry Resolution: Address customer inquiries, resolving issues effectively and providing accurate information regarding their policies.
Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the company database.
Collaboration: Work closely with sales agents to facilitate smooth processing of new sales and customer requests.
Continuous Learning: Stay informed about the latest insurance products and regulatory guidelines to provide the best service to clients.
Feedback Management: Gather customer feedback to help improve service delivery and report concerns to the relevant departments.
Requirements
Language: Must be fluent in Spanish.
Licensing: Possession of a WA state insurance license is highly desirable but not required.
Experience: A minimum of 1 year in customer service or a similar sales role is attractive, but not required.
Communication Skills: Excellent verbal communication and interpersonal skills are essential.
Customer Focused: A solid commitment to providing a superb customer experience and meeting customer needs.
Problem-Solving: Strong ability to independently solve problems and handle objections on the spot.
Organizational Skills: Proficient in managing time effectively and prioritizing tasks.
Team Collaboration: Ability to work well with others in a supportive and cooperative environment.
Salary : $42,500 - $60,000