Retail Cosmetics Sales Counter Manager

Be part of an amazing story at Macy's

Macy's is more than just a store, it's a story that has captured the hearts and minds of America for over 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade.

Job Overview

The Counter Manager in the Macy's Cosmetics Department is responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. They will engage with customers to learn about their beauty and style choices, enhance creativity through customer consultation and makeup application, and feel satisfied when skills and passion for beauty help reach sales targets.

What We Can Offer You

Join a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match to invest in your future, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.

We offer:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Inspire teamwork to reach sales goals and elevate the customer experience
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company's sales goals
• Work well with vendors to get the best business outcomes
• Manage vendor events and promotions, including scheduling and execution
• Maintain compliance with all hygiene standards
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Leadership

Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.

Subject Matter Expertise

Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.

Analytical Skills

Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.

Communication

Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.

Interpersonal Skills

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creativity and Strategic Thinking

Ability to think creatively, strategically, and technically to address business challenges and opportunities.

Detail Orientation

Careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met.

Collaboration

Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.

Who You Are

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals
• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way and manage multiple tasks at once in a fast-paced environment
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Strong organizational skills to manage multiple tasks at once while maintaining superior results
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality
• 3-5 years of relevant work experience

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder
• Lifting and moving items weighing up to 25 lbs

About Us

This is a great time to join Macy's. Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.