What are the responsibilities and job description for the Retail Support Associate - Ready to Wear, Fresno Fashion Fair - Part Time Job at position at Macys?

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Macys Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customers needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our stores fulfillment system, merchandise standards, including floor and fitting room upkeep.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

An inclusive, challenging, and refreshingly fun work environment
Competitive pay and benefits rooted in principles of equity
Performance incentives and annual merit review
Merchandise discounts
Health and Wellness Benefits across medical, dental, vision, and additional insurance
Retirement Savings Plan with 401k match opportunity
Employee Assistance Program (mental health counseling and legal / financial advice)
Resources for continuous learning, career growth, and leadership development
Paid Time Off
Colleague Resource Groups (CRGs) and give-back / volunteer opportunities

What you will do

Customer Service : Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell

Leverage apparel productknowledge to increase sales by educating and assisting the customer in the fitting room. Demonstrate full understanding of store products, services, loyalty programs

Be proficient in Macys point of sale systems and company devices to wrap up sales in a warm celebratory fashion

Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need

Achieve goals on a daily / weekly basis

Sales Support : Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented

Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macys App to shop and compare

Maintain selling floor presentation following company merchandise directives

Ensure fitting roomsare customer-ready by promptly clearing merchandiseand returning it to the appropriate area on the selling floor

Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales

Skills You Will Need

Product Knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices .

Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning : Self-driven to keep up with product knowledge and trends and stay current with all training through Macys educational resources.

Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments .

Collaboration : Partnership with the total team to drive sales and deliver the customer experience.

Who you are

Focused on upholding Macys dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Enjoy meeting people, learning about them, and sharing information.

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.

You can handle electronic devices with no problem.

Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules / procedures in English.

Essential Physical Requirements

Prolonged periods (at least two consecutive hours) of standing / walking around the store or department.

Frequent use of computers and handheld electronic equipment.

Reaching, including above eye level, crouching, kneeling, stooping and color vision.

This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.

Lifting and moving items weighing up to 30 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team Apply Today!

STORES00

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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