What are the responsibilities and job description for the Visual Support Captain, Mall of New Hampshire - Full Time position at Macys?

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary :

As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.

What we can offer you :

An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Coverage across medical, dental, vision, and retirement
Employee Assistance Program (mental health and financial literacy resources)
Merchandise discounts
Colleague Resource Groups (CRGs), give-back / volunteer opportunities

What you will do :

Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store

Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements

Collaborate with, guide, and support merchandising teams in their workload completion

Update and maintain mannequin and visual presentations that upholds the Macy's brand and Create three-dimensional visual merchandising displays

Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary

Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items

Ensure high-level of customer service through problem-solving and customer-focused resolutions

Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques

Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards

Perform sales and / or support duties in addition to your direct visual responsibilities

Work with all levels of store partners and in alignment with the Regional Visual leaders

Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines

Educate all colleagues on basic merchandising and visual presentation

Who you are :

Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague

Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

Ability to communicate and share information with diverse groups of customers and peers

Self-starter who is able to adapt quickly to changing customer expectations and needs

Resourceful and able to adapt quickly to changing priorities and deadlines

Ability to interpret, lead and, execute visual merchandising directives

1-2 years of Retail merchandising and / or visual display experience is required

Art, design, or creative background; awareness of current fashion trends preferred

Essential Physical Requirements :

Prolonged periods (at least two consecutive hours) of standing / walking around the store or department

Frequent use of computers and handheld electronic equipment

Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision

Lifting and moving items weighing up to 25bs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team - Apply Today!

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

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Visual Support Captain, Mall of New Hampshire - Full Time

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