What are the responsibilities and job description for the SCHEDULING COORDINATOR position at Mad City Windows and Baths?
Overview :
Mad City Windows & Baths is seeking a Scheduling Coordinator to add to it's rapidly growing team! Scheduling Coordinators have the primary responsibility?of scheduling contracts, change orders, and cancellations with our customers.
Essential Functions :
- Operates and manages multi-line telephones, routes incoming phone calls, schedules contracts, cancel appointments, change orders and services.
- Schedules new installations for products in all markets by contacting customer for availability, ensuring installs match up with an installers availability and qualifications.
- Reschedule installations with customers as necessary and communicate changes effectively to the production team
- Create and maintain detailed customer profiles
- Escalate customer issues to field leadership as necessary
- Document correspondence from customers, installers, and field leadership
Qualifications :
What Can We Offer You :
Who We Are :
Mad City Windows and Baths is growing fast throughout the Midwest and East Coast ! The team at Mad City puts more than 50 years of experience to work for homeowners across their markets , delivering superior results and unmatched customer care at competitive prices. Come join the excitement!
Mad City Windows and Baths environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at? Mad City are ready to set you up for success. Are you ready to join us?
Criminal background Checks :
Mad City Windows and Baths provides the following inclusive hiring information : We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Salary : $19 - $23
