What are the responsibilities and job description for the Ice Cream Shop Supervisor position at Mad Hatter's Scoops?
Now Hiring: Supervisor at Mad Hatter’s Scoops
The Sweetest Spot in Killington!
The Karr Group, Killington, Vermont’s leading hospitality management company, is seeking a Supervisor for Mad Hatter’s Scoops! This is a fun and exciting opportunity for a hospitality-minded individual who is outgoing, motivated, and eager to lead a dynamic team.
About the Role
As the Mad Hatter’s Supervisor, you’ll oversee the daily operations of our fast-paced ice cream shop. From managing inventory and scheduling to training staff and creating memorable guest experiences, you’ll be a key player in keeping things running smoothly while bringing joy to our customers.
This is a full-time seasonal position from May to October, with part-time hours available immediately.
Key Responsibilities
- Lead day-to-day operations and foster a fun, welcoming atmosphere
- Supervise, train, and support team members
- Manage inventory, resources, and adhere to safety and quality standards
- Create and maintain staff schedules
- Coordinate daily activities and special events
- Ensure exceptional customer service and hospitality
- Assist with hands-on duties like scooping ice cream, making sundaes, milkshakes, and handling transactions
- Maintain cleanliness, organization, and sanitation procedures
- Complete opening/closing tasks and follow prep and cleaning lists
What We’re Looking For
- A positive, team-oriented attitude and strong work ethic
- Excellent communication and leadership skills
- Passion for customer service and attention to detail
- Ability to thrive in a fast-paced environment
- Flexibility to work nights, weekends, and holidays
- Previous supervisory experience is a plus—but we’ll train the right person!
Benefits:
- Opportunities for career growth and development
- Supportive and collaborative work environment
- Excellent discounts at Karr Group establishments
- Discounted ski, mountain bike, and golf passes
- Company-sponsored recreational opportunities
- Discounts at participating business partners, including restaurants and ski/snowboard shops
About The Karr Group
Our family of properties includes the Pickle Barrel Nightclub, JAX Food & Games, The Foundry at Summit Pond, Mad Hatter’s Scoops, Charity’s 1887 Saloon, and The Waterwheel Trading Post.
We are proud to be an equal opportunity employer, committed to creating an inclusive workplace where all individuals are treated with respect and fairness, regardless of race, religion, color, national origin, gender, sexual orientation, or age.
Job Types: Full-time, Seasonal
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Are you available to work full-time from May through October?
Experience:
- Supervising: 1 year (Preferred)
- Food service: 1 year (Preferred)
Ability to Commute:
- Killington, VT 05751 (Required)
Work Location: In person
Salary : $15