Security Operations Center (SOC) Manager

POSITION OVERVIEW

The Security Operations Center (SOC) Manager is a highly influential leadership role, responsible for defining, shaping, and continuously maturing MAD Security’s Security Operations Center (SOC) services. This position is not just about managing operations—it is about leading a high-performing security team, ensuring world-class service delivery, operational efficiency, and compliance while setting the vision for SOC growth and continuous improvement.

The SOC Manager is accountable for the overall success of SOC services, ensuring exceptional service quality, process optimization, and strategic execution. This role demands strong leadership skills, executive-level communication abilities, and a commitment to fostering a high-performance security culture.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

1.         Leadership, Management, & Accountability (LMA)

• Provide strong, motivational leadership to the SOC team, ensuring alignment with MAD Security’s mission and values.
• Foster a high-performance culture by mentoring, coaching, and developing SOC personnel.
• Ensure clear delegation of responsibilities, empowering team members while maintaining accountability.
• Drive a continuous learning environment, ensuring SOC staff stay ahead of evolving cyber threats.

2.         SOC Operations Leadership & Maturity Development

• Define and shape MAD Security’s SOC strategy, continuously enhancing SOC workflows, automation, and threat detection capabilities.
• Drive SOC service evolution, ensuring scalability, efficiency, and operational excellence.
• Establish KPIs, metrics, and reporting structures to monitor and improve SOC performance.
• Oversee incident response workflows, ensuring smooth escalation and resolution.

3.         Client Service & Service Delivery Oversight

• Own and ensure the success of SOC client services, ensuring high-quality service delivery.
• Act as an escalation point for SOC-related client issues, providing strategic resolution.
• Guide SOC teams in delivering clear, valuable security insights while optimizing client engagement strategies.
• Work closely with MAD Security leadership to enhance SOC service offerings and improve client satisfaction.

4.         Executive-Level Communication & Influence

• Serve as a trusted advisor to executive leadership, delivering security insights and SOC performance updates.
• Provide clear, concise, and impactful security briefings, reports, and presentations to executives, clients, and stakeholders.
• Ensure effective communication at all levels, from SOC analysts to board members and government leaders.

5.         Compliance, Risk Management, & Governance

• Ensure SOC services align with DFARS, CMMC, and NIST 800-171 compliance requirements.
• Oversee audit preparation, security assessments, and regulatory reporting.
• Develop and maintain SOC policies and governance frameworks that align with best practices.

6.         Project & Process Management

• Lead SOC-related projects, ensuring the successful implementation of security technologies and service enhancements.
• Drive continuous process improvement, ensuring optimized incident response, automation, and workflow efficiency.
• Develop cross-functional collaboration between SOC, compliance, and engineering teams.

REQUIRED QUALIFICATIONS

Experience Requirements

• 8 years of cybersecurity experience, with at least 3 years in a SOC leadership role.
• Proven experience managing security teams, optimizing workflows, and scaling SOC operations.
• Expertise in SOC automation, SIEM/XDR platforms, and security orchestration (SOAR).
• Strong understanding of NIST 800-171, DFARS, and CMMC compliance requirements.
• Executive-level communication skills, capable of influencing key stakeholders and presenting high-impact security insights.

Essential Skills

• Leadership & Team Development – Strong ability to motivate, mentor, and build high-performing teams.
• Executive-Level Communication – Ability to articulate security insights to executives and key stakeholders.
• SOC Maturity & Process Optimization – Proven experience in defining, shaping, and evolving SOC services.
• Incident Response Oversight – High-level expertise in SOC operations, workflow management, and escalation handling.
• Client Service Excellence – Deep understanding of service delivery, client engagement, and performance management.
• Strategic Vision & Business Influence – Ability to align SOC strategy with MAD Security’s objectives.

SUPERVISOR RESPONSIBILITIES

Position supervises Security Operations Center (SOC) employees.

LOCATION AND WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works onsite in an office setting.

PHYSICAL DEMANDS

The physical demands described herein are representative of those which must be met by an employee to successfully perform the Primary Duties of this Job Description.

TRAVEL

Occasional travel may be required.

OTHER DUTIES

Please note this Job Description is intended to describe the general nature and level of work to be performed by the employee(s) assigned to this Job Title. It is not designed to contain nor be interpreted as a comprehensive and/or all-inclusive list of duties, responsibilities, and qualifications. MAD Security, LLC reserves the right to amend and/or change responsibilities to meet business and organizational needs, as necessary, with or without notice.

ABOUT MAD SECURITY, LLC

Founded in 2010, MAD Security is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and a leading Managed Security Services Provider (MSSP). We specialize in safeguarding the defense industrial base, maritime, and government contractors with tailored cybersecurity solutions. Our robust services include SOC-as-a-Service (SOCaaS), Managed Detection and Response (MDR), Incident Response, GRC Gap Assessments, User Awareness Training, and Penetration Testing.

MAD Security integrates NIST frameworks into every solution, ensuring compliance with the highest federal standards while simplifying cybersecurity challenges for our clients. Recognized as a Top 250 MSSP for four consecutive years, we excel in providing proactive threat detection and mitigation through our award-winning Security Operations Center (SOC).

As a CMMC Registered Provider Organization (RPO), we have guided numerous contractors through CMMC Level 2 readiness, achieving milestones like perfect SPRS scores of 110 for clients. Our commitment to passion, integrity, and professionalism positions us as a trusted partner for defense and government organizations.

To learn more, visit www.madsecurity.com.

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