What are the responsibilities and job description for the Assistant Cafe Manager - Detroit position at Madcap Coffee Company?
The Assistant Cafe Manager is responsible for supporting and managing day-to-day cafe operations at their respective location. This includes, but is not limited to, maintaining standard operating procedures, leading formal and informal staff education, promoting elevated hospitality practices, practicing effective cost management, upholding department of health and safety standards, fostering a positive work environment, and creating core values alignment amongst team members. This individual will work closely with the Cafe Operations Manager to uphold these responsibilities.
Essential Functions
1. Building a well-developed and high performing team that works together collaboratively and
upholds the Madcap standards.
2. Promoting a positive staff morale and favorable image in the community as a local company
committed to quality and hospitality.
3. Ensuring the store is providing consistently excellent products and service, and that the environment is inviting, clean, and well stocked.
SPECIFIC DUTIES
1. Bar Operation and Budgeting
2. Perform barista tasks during scheduled shifts (approx. 32 hours per week): prepare drinks, provide
an outstanding customer experience, operate point of sale, stock products, and clean the cafe.
3. Ensure a clean, attractive, and inviting cafe environment.
4. Create and execute plans to elevate product quality and customer experience, as well as
minimize waste (Zero Waste Program) and reduce costs.
5. Participate in financial goals of store including development and implementation of systems for
increasing efficiency and profitability of the store.
6. Monitor and manage labor levels to increase efficiency without sacrificing quality or customer
