Host/Hostess

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Maddens has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Maddens is currently seeking seasonal Host/Hostess.

• Welcomes each guest with a smile and friendly greeting and escorts guests to their assigned table.
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Assigns opening and/or closing side duties. Supervises side work and ensure completed lists of set ups of all stations before departure of wait staff.
• Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests.
• Remains knowledgeable of all menu items, prices and general service procedures.
• Responsible for standards of appearance and cleanliness in all service areas.
• Remains visible on dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before service to ensure proper settings.
• Assists with side work and/or assisting wait staff with bussing tables, taking cocktail orders, etc.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Skills and Abilities:

• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The Ability to multi-task.
• Time management.

Education/Experience:

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Supervisory Responsibilities:

This position does not require any supervisory responsibilities.

Work Environment:

Work is performed in dining outlets, sometimes outside.

Physical Demands:

Primarily standing or walking for prolonged periods of time. Must have the ability to stand, walk, talk and hear. Occasionally required to stoop, kneel, bend, crouch and lift trays of food/drinks sometimes repeatedly.

Expected Hours of Work:

Variable Schedule with nights, weekends and holidays required.

Travel:

Less than 10% travel required.