Assistant Golf Pro

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Maddens has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Maddens is currently seeking a Full- Time Seasonal Assistant Golf Pro position that will assist with the management of daily golf operations including managing and tracking play, protecting and controlling assets, supervising golf staff, assisting with all merchandising functions, managing tournaments, assisting with golf clinics, and providing other professional services to ensure an exceptional golf experience for all guests.

• Serve all guests with a Can Do Attitude.
• Put a smile on your face and in your voice Let the guest see and hear how glad and prepared you are to help them. This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, How Can I Help You? Communicate your willingness to help them.
• Understand the customers request Your job is to listen to the guests situation and find out what they want you to do for them.
• Describe how you CAN help There isnt anything worse than hearing someone say, I cant do that. its not my job! There is always some action you can take to help them.
• Say, Thank You. Final impressions are just as important as first impressions. Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Supervise and manage the total golf operations in a professional and efficient manner in the absence of the Head Golf Professional/Golf Shop Mgr.
• Provide excellent customer services, professional advice and assistance to all patrons.
• Control and manage play; ensure guest check-in and fee collection in coordination with the starter.
• Provide golf instruction and clinics that is consistent with instructional methods, policies and procedures.
• Supervise, schedule and train golf shop personnel as directed by the Golf Shop Manager.
• Assist in the receipt, display, inventory, control, promotion and sales of merchandise.
• Be informed about and promote all club activities and services.
• Manage the handicap program.
• Assist in managing tournaments and outings.
• Conduct oneself in a professional manner and always maintain a professional image.
• Publicity and promotion on Maddens Resort knowledgeable in all resort activities and promoting all its facilities.
• Assist in the Running of the Leagues.
• Serve all guests with a Can Do Attitude.
• Assist with the caddie program.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Skills and Abilities:

• Organized, great communication, decisive & flexible.
• Excellent listening, speaking, and writing skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with vendors and markets is essential.
• Time management.

Education/Experience:

Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience.

Supervisory Responsibilities:

This position does not require any supervisory responsibilities.

Work Environment:

Work is performed in multiple outlets and facilities.

Physical Demands:

Primarily walking or standing for prolonged periods of time. occasionally required to stoop, kneel, bend, crouch and lift golf bags sometimes repeatedly

Expected Hours of Work:

Variable work schedule with weekends included.

Travel:

Less than 10% travel required.