What are the responsibilities and job description for the Host position at Maddie's Wine and Whiskey?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills and a passion for hospitality, as you will be responsible for managing guest relations and seating arrangements in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with an engaging first impression of the restaurant.
- Manage the seating chart efficiently to ensure smooth flow and minimize wait times for guests.
- Answer phone calls with professionalism, assisting with reservations and inquiries while maintaining excellent phone etiquette.
- Collaborate with servers and kitchen staff to coordinate guest seating and special requests.
- Assist guests with any needs or concerns, ensuring their dining experience is enjoyable.
- Maintain cleanliness and organization of the host stand and dining area.
- Utilize Aloha POS or similar systems to manage reservations and track guest flow effectively.
Qualifications
- Previous experience in guest services or customer service roles is preferred.
- Strong communication skills with the ability to engage positively with guests.
- Familiarity with food service operations is a plus.
- Experience using POS systems, particularly Aloha POS, is advantageous but not required.
- Ability to work in a fast-paced environment while maintaining a calm demeanor under pressure.
- A genuine passion for hospitality and helping others create memorable experiences.
Join our team as a Host/Host and contribute to creating an inviting atmosphere that keeps our guests coming back!
Qualifications
- Host/hostess experience
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $10 - $12