Director of Residence Services

Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences. Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement.

The targeted compensation for this full time year round, non-exempt position is $130,000/yr. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.

As the Director of Residence Services, you will be responsible for overseeing the operations and overall well-being of our residential facilities. This role requires a strategic thinker with a deep understanding of residence management, a commitment to fostering a vibrant community, and the ability to lead a team to deliver outstanding service to residents.

• Develop and implement strategies to enhance the overall resident experience and satisfaction.
• Demonstrate an understanding of all legal agreements, association documents, and budgets pertaining to the operation of the residences.
• Collaborate with other departments to organize and implement programs and activities that foster community engagement and uphold brand standards.
• Lead communication among stakeholders for matters pertaining to homeowners and the residences.
• Act as the primary contact for all residence owner inquiries, concerns, and requests. Serving as a liaison between shared services Directors.
• Develop and implement residence policies and procedures, ensuring compliance with company standards and regulations.
• Work closely with Finance teams to ensure accurate and timely delivery of residential financial reporting.

• Proven experience in a senior residence management role, with a track record of creating positive living environments for residents.
• Strong leadership and team management skills, with a focus on fostering a sense of community.
• Excellent interpersonal and communication skills.
• Knowledge of residence management software and systems.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 7th, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.