What are the responsibilities and job description for the Pantry by Madhappy Cafe Manager position at Madhappy?
PANTRY BY MADHAPPY CAFE MANAGER
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their Melrose Flagship location.
About the job
We are looking to hire a full-time Cafe Manager for Madhappy at our Los Angeles Flagship location. In this position will own all operating procedures at our Melrose location and build a team centered around efficiency, excellent customer service, and embodying our brand vision.
Responsibilities
Operations:
● Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
● Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
● Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
● Ensure all operational processes are streamlined.
People Management & Development:
● Assist in recruiting, training, and leading a passionate, high-performing team to drive success and contribute to a seamless customer experience and higher customer retention.
● Foster a supportive work environment by stepping in whenever needed to empower and support the team.
● Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.
Current and Future Store Development:
● Collaborate with HQ in the development of innovative menu options and drink recipes that align with customer preferences.
● Create training and onboarding materials to ensure all team members are well-equipped to perform their roles and adapt to new operational processes.
● Give critical and solution oriented based feedback to HQ team to better develop flow and overall Pantry operations.
● Be part of the NSO team for Pantry for future store openings and/or activations.
About you
Qualifications
● 4 years of coffee/leadership related experience
● Deep knowledge of coffee and matcha preparation
● Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards
● Previous experience working in a small team environment
● Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed
● Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members
● Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience
● Familiarity with the Madhappy brand and mission
Characteristics
● Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.
● Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.
● Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.
Benefits
● Up to 96 hours of PTO annually based upon hours worked
● Performance based bonus
● Welcome gift :)
● Employee discount and early access to products
\nAbout Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
