What are the responsibilities and job description for the Customer Service Representative, Retention Specialist position at Madison Approach?
Medical Equipment Patient Retention Specialist
Temporary Assignment (3 Months)
Position Overview
We are seeking a detail-oriented Patient Retention Specialist for a 3-month temporary assignment within our medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment upgrades and renewals.
Schedule
- Start Date: Monday, January 6th, 2025
- Hours: Monday through Thursday, 9:00 AM - 4:00 PM
- Duration: 3 months
- Pay rate: $20-22/hr (DOE)
Primary Responsibilities
- Conduct proactive outreach calls to existing patients who qualify for new medical equipment
- Process equipment upgrade orders from initiation to completion
- Verify insurance coverage and benefits for medical equipment
- Maintain accurate patient records and documentation in company database
- Collaborate with another retention specialist on ongoing patient retention initiatives
- Track and document all patient communications and follow-up actions
- Ensure compliance with healthcare privacy regulations and company policies
Required Qualifications
- Excellent verbal communication skills with a professional phone presence
- Strong data entry abilities with attention to detail
- Experience with insurance verification preferred
- Proficiency in Microsoft Office Suite and database management
- Ability to maintain patient confidentiality and comply with HIPAA regulations
- Strong organizational skills and ability to manage multiple tasks
- Previous experience in healthcare or medical equipment industry is a plus
Essential Skills
- Clear and empathetic communication style
- Strong customer service orientation
- Ability to work independently and as part of a team
- Basic understanding of medical terminology
- Excellent documentation and record-keeping abilities
- Problem-solving and decision-making capabilities
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Regular use of telephone and office equipment
Additional Information
This is a temporary position with the possibility of extension based on project needs and performance. The successful candidate must be available for the entire 3-month duration and be able to start on January 6th, 2025.
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Salary : $20 - $22
