Operations & Membership Manager

Please email your resume to Michelle Epling at michelle@madisonalchamber.com.

General Summary: Under the direction of the President, responsible for the day-to-day office operations to include administrative, financials, and other projects and programs of the Madison Chamber of Commerce as assigned. The Operations and Membership Manager will develop andon-board new members and manage the membership. Responsible for creating processes and procedures for operations, events and membership for continued process improvements. 

Duties and Responsibilities

Operational Responsibilities:

• Manage day-to-day office operations to include Administrative and Financials. 
• Lead Chamber operations in the absence of the President.
• Direct the operational workflow to create efficient management of operations; make recommendations as needed.
• Oversee management of various contracted services to ensure Quality services are acquired at competitive rates and quality.  Includes management and invoicing of co-working space. 
• Execute policies and procedures as directed by Chamber bylaws, policies and procedures alongside President.
• Support membership growth through actively promoting membership to non-member businesses and organizations. 
• Work with President with new funding methods and strategies.
• Maintain the data to create the Annual Report for Chamber.
• Work to build improvement processes for existing programs and events.
• Assist with oversight and execution of all Chamber events.
• Work with President to build a resilient strategic plan to ensure support for members, investors and the community.

Financial Responsibilities:

• Oversee Accounting and Financial Records in both QuickBooks and Chamber Master.
• Provide Board, Finance Committee and President with monthly detail records for review.
• Bill Member renewals each month; contact overdues when necessary.
• Setup Chamber events in Chamber Master ensuring dates, times and places are correct for events, sponsorships are added and invoices created through events. 
• Assist with preparation of the annual budget.

Membership Engagement:

• Contact and talk with perspective members about the benefits of Chamber Membership; visit new and existing members when possible.
• Maintain Current Membership Database in Chamber Master.
• Coordinate Ambassador Program, working with Ambassador Chairs to ensure successful program. 

MCC Membership

Membership recruitment and retention is a primary part of all positions at the Chamber. As a membership organization, it is essential that all staff be well versed and prepared to present membership information to all members and prospects.

Personal Characteristics:

Ideally, the Operations Manager will have a unique combination of personal and professional qualifications. This includes but not limited to:

• Demonstrated interest in the community and surrounding areas. Reliable, self-motivated, and outgoing. Ability to function well as part of a small, multi-functional team in an independent environment.
• Possess strong management and organizational skills. High level of independent and self-motivated initiative and desire to meet Chamber goals.
• Possess the ability to analyze, think critically, and make sound decisions in various situations.
• Excellent interpersonal skills and ability to communicate professionally with Chamber members, community representatives and elected leaders. 
• Desire to work for a nonprofit and accept challenges that are inherent when working for a nonprofit.

Qualifications and Experience: 

• Degree with emphasis in Business, Marketing, Communications, or related field. 
• 2  years related management experience.
• Sales background with the ability to build consensus helpful.
• Proficient in use of office operations software (i.e. Microsoft Office, Word, Excel, etc.)
• Experience with QuickBooks helpful.
• Time management skills with a proven ability to organize and prioritize responsibilities.
• Effective written and verbal communication skills.