Library Page / Customer Service Associate (hourly)

The Madison Public Library is hiring Library Pages/Customer Service Associates!

Candidates 16 years of age or older are eligible and encouraged to apply.

Library Pages provide critical frontline service to customers at library service desks. Shifts are typically 4-5 hours long on 3-4 days per week, Monday through Saturday. The Central, Lakeview and Goodman South Libraries may also include shifts on Sundays.  In addition to providing excellent customer service, Library Pages handle library materials accurately in a fast-paced working environment, and provide support and assistance to library programming and collection staff.  These positions assist customers with their accounts, their materials, and take care of behind-the-scenes tasks like sorting and shelving items. A desire to help your community, strong communication skills, the ability to work as part of a team, and flexibility are necessary to be successful in this position. The work is performed under the general oversight of a Library Clerk or Library Assistant.

There are four types of Library Pages that serve different functions:

• Circulation Page: Circulation Pages specialize in both customer service and materials handling. They assist customers with their accounts, their materials, and take care of behind-the-scenes tasks like sorting and shelving items.
• Print/Copy Page (Central Library only): Print/Copy Pages provide technology assistance at the Central Library. They specialize in helping customers set up email accounts, navigate websites, and solve other technology-related problems, along with assisting them to print forms, scan documents, and complete other computer-related tasks.
• Lower Stacks Page (Central Library only): Lower Stacks Pages specialize in the behind-the-scenes aspects of library material handling. They shelve materials, process returns, and handle the thousands of items requested from the Central Library each day.
• Technical Services Page (Central Library only): Technical Services (TS) Pages support access to library materials. They unpack new library materials from vendors and match items to packing lists or invoices, perform physical processing of materials in print and non-print formats, participate in TS workflow review and revisions; and work on special projects as needed.

Current Vacancies: 

• Central Library
• Alicia Ashman Library
• Sequoya Library

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Candidates 16 years of age or older are eligible and encouraged to apply.

This recruitment will establish an Eligible List for future vacancies at any of the Madison Public Libraries in the next 4 months (or until the list is exhausted). Applicants will have the opportunity to indicate their preference for specific locations at which they are willing to work. The Library may designate certain Page positions as bilingual (English/Spanish) and applicants will have the opportunity to express their interest in a bilingual position as part of the application process. Once Library Pages complete a 6-month probationary period, they are eligible to transfer to other open Page positions at other library locations.

Greet and welcome the public. Promote library programs and services.  Assist library customers to access the internet, setup email accounts, open attachments, edit documents, and/or any variety of technology requests as needed.  Answer routine questions regarding such things as hours, events, or available services.

Perform circulation-related duties (e.g. check out and check in library materials, collect fines, issue and reissue library cards, process holds, retrieve materials, explain regulations and answer questions, maintain files and inventories, perform or oversee shelving functions and other circulation related activities as needed).

Shelve items according to a variety of library classification systems. Load, unload, sort, and move buckets of books and other media. Unpack shipments of materials and match items to invoices.  Package, label, and put covers on new materials to be added to the collections.

Perform related work as assigned.

All applicants will be considered for these positions.  Depending on the number of applications, random selection may be used to determine who will proceed to the interview process.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.
 

Physical Requirements:

Employees in this position must be able to lift/carry objects weighing up to 50 pounds (equivalent to a bucket of books) frequently and must be capable of pushing wheeled carts of books and other materials weighing up to 200 pounds onto and off elevators and across carpeted areas for up to an hour, four times per day. In addition, they must be able to frequently stand, walk, bend, kneel, stoop, reach overhead, and repeatedly lift books weighing as much as three pounds for extended periods of time up to six hours.

Salary : $17