What are the responsibilities and job description for the Section 8 Supervisor position at Madison, City of (WI)?
JOB
The City of Madison's Community Development Authority (CDA) is looking to hire a Section 8 SupervisorThe Section 8 Supervisor serves as a primary resource within the CDA’s mission with responsibility for efficient and effective supervision of the Section 8 Housing Assistance staff and Section 8 Program implementation performing responsible administrative and supervisory work operation of federally funded Community Development Authority Housing Assistance programs and functions, including the following: Housing Choice Voucher (HCV), better known as the Section 8 Program,Emergency Housing Voucher (EHV) ProgramFamily Unification Program (FUP)Veterans Affairs Supportive Housing (VASH) ProgramMainstream Voucher ProgramSection 8 Homeownership ProgramProject Based Voucher (PBV) ProgramFamily Self-Sufficiency (FSS) ProgramThis work is characterized by judgment, discretion, and initiative in planning, coordinating, supervising, and performing program activities consistent with federal Housing and Urban Development (HUD) requirements, and departmental policies and procedures. This position supervises, assigns work, trains new staff, responds to complaints, assists with difficult clients and coordinates with the Admissions and Eligibility Supervisor. The work is performed under the general supervision of the Client Services Manager who reviews the work primarily for compliance with stated programmatic objectives, policies, and procedures.IMPORTANT: Please attach a cover letter (2 page maximum) with your application and highlight your relevant experience related to the following: Leadership including managing or supervising employee groups, leading teams as a lead worker, and/or leading formal or informal groups;Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change;Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.**APPLICATIONS RECEIVED WITHOUT AN ATTACHED COVER LETTER ADDRESSING THE ITEMS ABOVE WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.**Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
EXAMPLE OF DUTIES
Program Implementation/Caseload WorkSupervise and/or coordinate the processing of program certifications and re-certifications, to include: calculating allowances in accordance with federal regulations; coordinating tenant interviews and unit inspections; ensuring that applicants/current tenants meet and continue to meet program regulations; and processing transfers or terminations from the program. Conduct and/or coordinate explanation meetings and informal hearings as necessary.Manage personnel resources to successfully administer all program components. Oversee and monitor inspections as required by HUD regulations to ensure code and contract compliance.Oversee and/or conduct individual/group briefing sessions and the interviewing of program applicants and participants to determine their qualification based on HUD guidelines. Coordinate and/or develop the documentation necessary to support decisions.Respond to Section 8 complaints, meets with clients as needed, and assists with difficult clientsCoordinate program workflow and staffing as necessary with the Admissions and Eligibility Supervisor.Implement a collection process aimed at minimizing the negative budgetary and program integrity impacts of fraud and delinquencies.Audit files for compliance with program regulations to prepare for audits by City and HUD auditors. Share pertinent information and program updates with staff and answer questions and/or research answers to complex or unusual Section 8 questions. Monitor activities and take action to maximize staff efficiency.Work with CDA Client Services Manager to stay informed of the new developments relative to the housing assistance programs, review changes, and develop strategies for implementation and consistent treatment of clients.Assist in conducting semi-monthly processing of payments to owners/landlords.Staff Supervision and SupportSupervise and/or coordinate the activities of the Section 8 Housing Assistance staff including Housing Specialists (caseworkers), Housing Quality Standards (HQS) Inspectors, a Housing Assistance Outreach Coordinator, and an Information Clerk.Ensure skill sets are well-defined, measured, and monitored. Develop and implement training and action plans to ensure the knowledge and skills necessary to meet program objectives. Address staff development needs and ensure the implementation of training plans to address deficiencies.Monitor and evaluate work performance for agency goals including customer service standards and take necessary action to ensure the work of staff meets standards of quantity and quality. Recruit and hire employees to ensure adequate staffing in compliance with City of Madison civil service system and hiring processes, and equitable hiring practices. Maintain related records. Participate in new employee onboarding and disciplinary actions as needed.Perform related work as required.
SUPPLEMENTAL INFORMATION
Ability to meet the transportation requirements of the position.Ability to learn and use new software and systems.Ability to obtain the following certifications from a CDA-approved training organization (e.g. NAHRO or Nan McKay) within 6 months of hire: HCV or Section 8 Management Certification Subsidized Housing Eligibility/Income and Rent Calculation/Occupancy Standards Certification Physical Requirements: Generally, work is performed in a traditional office setting. Additionally, the employee may need meet with clients in person. The employee may be expected to attend meetings outside the normal work schedule, including evenings and weekends.* The payroll title is Housing Assistance Program Supervisor.
The City of Madison's Community Development Authority (CDA) is looking to hire a Section 8 SupervisorThe Section 8 Supervisor serves as a primary resource within the CDA’s mission with responsibility for efficient and effective supervision of the Section 8 Housing Assistance staff and Section 8 Program implementation performing responsible administrative and supervisory work operation of federally funded Community Development Authority Housing Assistance programs and functions, including the following: Housing Choice Voucher (HCV), better known as the Section 8 Program,Emergency Housing Voucher (EHV) ProgramFamily Unification Program (FUP)Veterans Affairs Supportive Housing (VASH) ProgramMainstream Voucher ProgramSection 8 Homeownership ProgramProject Based Voucher (PBV) ProgramFamily Self-Sufficiency (FSS) ProgramThis work is characterized by judgment, discretion, and initiative in planning, coordinating, supervising, and performing program activities consistent with federal Housing and Urban Development (HUD) requirements, and departmental policies and procedures. This position supervises, assigns work, trains new staff, responds to complaints, assists with difficult clients and coordinates with the Admissions and Eligibility Supervisor. The work is performed under the general supervision of the Client Services Manager who reviews the work primarily for compliance with stated programmatic objectives, policies, and procedures.IMPORTANT: Please attach a cover letter (2 page maximum) with your application and highlight your relevant experience related to the following: Leadership including managing or supervising employee groups, leading teams as a lead worker, and/or leading formal or informal groups;Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change;Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.**APPLICATIONS RECEIVED WITHOUT AN ATTACHED COVER LETTER ADDRESSING THE ITEMS ABOVE WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.**Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
EXAMPLE OF DUTIES
Program Implementation/Caseload WorkSupervise and/or coordinate the processing of program certifications and re-certifications, to include: calculating allowances in accordance with federal regulations; coordinating tenant interviews and unit inspections; ensuring that applicants/current tenants meet and continue to meet program regulations; and processing transfers or terminations from the program. Conduct and/or coordinate explanation meetings and informal hearings as necessary.Manage personnel resources to successfully administer all program components. Oversee and monitor inspections as required by HUD regulations to ensure code and contract compliance.Oversee and/or conduct individual/group briefing sessions and the interviewing of program applicants and participants to determine their qualification based on HUD guidelines. Coordinate and/or develop the documentation necessary to support decisions.Respond to Section 8 complaints, meets with clients as needed, and assists with difficult clientsCoordinate program workflow and staffing as necessary with the Admissions and Eligibility Supervisor.Implement a collection process aimed at minimizing the negative budgetary and program integrity impacts of fraud and delinquencies.Audit files for compliance with program regulations to prepare for audits by City and HUD auditors. Share pertinent information and program updates with staff and answer questions and/or research answers to complex or unusual Section 8 questions. Monitor activities and take action to maximize staff efficiency.Work with CDA Client Services Manager to stay informed of the new developments relative to the housing assistance programs, review changes, and develop strategies for implementation and consistent treatment of clients.Assist in conducting semi-monthly processing of payments to owners/landlords.Staff Supervision and SupportSupervise and/or coordinate the activities of the Section 8 Housing Assistance staff including Housing Specialists (caseworkers), Housing Quality Standards (HQS) Inspectors, a Housing Assistance Outreach Coordinator, and an Information Clerk.Ensure skill sets are well-defined, measured, and monitored. Develop and implement training and action plans to ensure the knowledge and skills necessary to meet program objectives. Address staff development needs and ensure the implementation of training plans to address deficiencies.Monitor and evaluate work performance for agency goals including customer service standards and take necessary action to ensure the work of staff meets standards of quantity and quality. Recruit and hire employees to ensure adequate staffing in compliance with City of Madison civil service system and hiring processes, and equitable hiring practices. Maintain related records. Participate in new employee onboarding and disciplinary actions as needed.Perform related work as required.
SUPPLEMENTAL INFORMATION
Ability to meet the transportation requirements of the position.Ability to learn and use new software and systems.Ability to obtain the following certifications from a CDA-approved training organization (e.g. NAHRO or Nan McKay) within 6 months of hire: HCV or Section 8 Management Certification Subsidized Housing Eligibility/Income and Rent Calculation/Occupancy Standards Certification Physical Requirements: Generally, work is performed in a traditional office setting. Additionally, the employee may need meet with clients in person. The employee may be expected to attend meetings outside the normal work schedule, including evenings and weekends.* The payroll title is Housing Assistance Program Supervisor.
