Job Description
Job Description
DESCRIPTION :
The Director of Service is a seasoned hospitality professional with a unique blend of strategic vision and meticulous attention to detail. With extensive experience leading management teams, they excel in preparation and delegation, consistently channeling their energy into surpassing expectations and delighting guests at every touchpoint.
Dedicated to leadership and staff development, the Director of Service works closely with the team, fostering an environment of growth by providing the structure, support, and resources needed to achieve excellence. They champion the companys culture and mission, creating the ideal conditions for heartfelt hospitality and delivering world-class service.
Relocation assistance is offered. Must be authorized to work in the US.
Job duties include, but are not limited to :
LEADERSHIP -
- Create and continuously drive a healthy, professional, and productive work culture and environment.
- Develop and continuously coach staff at all levels to meet our standard of excellence and participate in our values system and our culture of care.
- Set the tone and stage for the team to provide transformational hospitality and world class service consistently.
- Develop and coach leaders to work in harmony across departments to execute and uphold our standards of excellence. Redirect and hold our team accountable.
- Lead strategic planning and support launching of all programming and events; think critically and thoroughly about every touchpoint and the flow of service.
- Create and communicate clear operating procedures to ensure the team is prepared and able to execute on all new programming and events.
- Work collaboratively with partners to meet business objectives and support cross functional initiatives.
SERVICE -
Develop and establish systems and processes to ensure expectations are clear, as well as how they are intended to be met. Continuously evaluate and refine the Steps of Service for each dining concept and major events.Responsible for ensuring all service needs are met and that we are equipped and prepared to handle each aspect of service on a daily basis.Evaluate all touch points of service, turn insights into action in order to continuously improve our service and meet our financial goals simultaneously.HOSPITALITY -
A place to remember is one that makes our guests feel special and truly cared for during their visits. Engineer opportunities to demonstrate that care at each touchpoint; from the greeting at valet to the drop lines at the table to recovery on follow up emails.Optimize the reservation book and continuous communication with the front door team to create the best guest experience the moment they arrive on property.Manage the Hospitality Toolbox, continuously developing new ways to make every experience a special one and teaching our team at every level how to do so.PRESENCE -
Demonstrate intentional floor presence, excellent service and genuine hospitality unconditionally. Support and guide the entire team on shift. Strong communication and collaboration with BOH.Create visible and physical impact by being present, knowing when and where your presence will have the greatest impact on the team, the guest experience, and the business outcomes.TALENT DEVELOPMENT -
Lead and continuously improve the employee experience and lifecycle recruiting and developing top talent, high level of onboarding & training, ongoing evaluations, retention and advancement.Oversee development, use, & upkeep of training material for each department responsible for service.Maintain consistency in our service by ensuring training is never compromised for convenience. Ensure everyone is aware of the expectations for training new team members and has the most updated material to be successful.FINANCIAL -
Infinite player who drives financial performance in both dining concepts by increasing market share, guest satisfaction, guest check average, and salesmanship.REQUIREMENTS :
3 years experience as General Manager or Director role at a fine dining establishmentExperienced in managing, training, and developing leadersTakes pride in anticipating and creating moments of hospitalityTalent development; able to inspire and get the best performance out of their teamSpeaks up & contributes their ideasStrong leadership skills, with experience in handling HR and Accounting business needsStrong organizational skills, with the ability to manage multiple priorities and meetdeadlinesA strategic mindset with a commitment to long-term sustainability and growthMust be able to stand and walk for long periods of time.Must be able to lift up to 25 pounds at times.Must be able to work a variety of hours in order to accommodate service and events.BENEFITS :
Competitive pay : $100-110k / yearPaid Time Off to recharge and enjoy time away from work.Comprehensive Medical, Dental, and Vision Insurance to keep you and your familyhealthy.Company Sponsored Short Term Disability to take care of yourself if needed401k with Employer Match to plan for your futureLife Insurance for peace of mind.Employee Discounts at all three of our locations.
Salary : $100,000 - $110,000
