Field Inspector

Purpose and Use:

Under general supervision, this position investigates billing inquiries, responds to customers’ questions/concerns, records electric and gas volume usage by residential and commercial customers, and performs manual reads/audits as necessary. In addition, incumbents assist with the operation and maintenance of the Automated Meter Reading (AMR) system and provide backup to the Customer Service Representatives and Field Service Representatives in the Customer Data Services section as needed.

Examples of Work Performed:

• Schedules and performs Field Investigation Request appointments.
• Reviews billing information with customers and advises them on appliance energy costs.
• Conducts billing and diversion investigations.
• Visually checks gas and electric meter installations for problems that could result in energy usage being improperly recorded.
• Operates various Company vehicles to perform investigations and to drive daily mobile routes using the Mobile Collector/Mobile Collector Lite/FC300 as necessary.
• Observes and reports problems for the Gatekeeper program.
• Assists with the operation and maintenance of the mobile AMR system and its associated equipment to ensure its proper operation.
• Provides backup to the Customer Service Representatives and Field Service Representatives as needed.
• Performs other duties as assigned by the Manager - Customer Data Services.

Qualifications

Education and Experience:

• Typically evidenced by a high school diploma or its equivalent.
• Typically a minimum of three years of experience as a Field Service Representative or equivalent to be eligible to promote to Field Inspector.

Knowledge, Skills, and Abilities:

• Strong ability to work across multiple computer systems and software programs.
• Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals.
• Ability to deal positively with customers in all types of situations and promote good customer relations.
• Strong analytical and problem-solving abilities including the ability to deal with multiple variables in situations where limited standardization exists.
• Strong communication skills including the ability to speak effectively with customers and other Company employees.
• Ability to write routine reports/correspondence and express those results orally.
• Ability to apply common sense understanding to carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw/interpret bar graphs.
• Ability to maintain a valid Wisconsin Driver’s License in good standing as determined by the Company.

Physical Requirements:

• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.
• Ability to work in all types of weather conditions.
• Ability to frequently climb, balance, stoop, kneel, crouch, or crawl.
• Ability to work safely around moving mechanical parts and in high, precarious locations.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is located in Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.