What are the responsibilities and job description for the Spanish CSR - Customer Service Representative (1+ yr exp.) position at Madison Management Services, LLC?
Customer Service Representative
We are looking for a customer-oriented Customer Service Representative. A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
We work with borrowers that have fallen behind on payments or need help finding a solution that works for all parties. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and are passionate to help create solutions.
Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They confidently work alone or with their team.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Fluent in Spanish and English is a Plus.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build trust and sustainable relationships with customer accounts through open and interactive communication
- Provide accurate, valid and complete information
- Handle customer complaints with professionalism, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, compliance guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong listening skills, phone skills, professionalism and patience
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters while staying professional
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $18