Surgery Scheduler

Job Description: Surgical Scheduler

A Surgical Scheduler provides administrative support for the physicians and ensures smooth operation of the clinic. The primary focus of this role is effective high volume schedule management, and will include scheduling surgeries, appointments, or follow up care as directed by the providers. The Surgical Scheduler follows Madison Medical specific standards of practice, policies and procedures. This position reports to the Clinic Manager or Supervisor and is located in Mequon, WI.

Responsibilities

• Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
• Schedules patient surgeries timely and coordinates with OR, according to provider preferences. Reschedule cases as needed based on medical urgency or priority.
• Documents work appropriately and accurately within the EHR.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Escorts patients to rooms, and prepares patient for clinic visit with Physician.
• Educates patients on pre-procedure requirements according to Provider preference.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance web sites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology or procedures) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
• Prepares correspondence to physicians and patients.
• Ensures the timely and accurate scanning of documents into EHR.
• May perform all duties for one assigned provider individually with minimal support from others in the department

• Travels to other sites as required
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred.
• Graduate of accredited Medical Assistant program, CNA, or military equivalent, or demonstrated skills in clinical capacity for at least one year preferred but not required
• Demonstrated competence in data entry and ability to work with computer applications.
• Excellent written and oral communication skills.
• Demonstrated ability to work with confidential information.
• Excellent organizational and prioritization skills.
• One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process.

• Works well independently and with co-workers in a team effort.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy