Dental Financial and Treatment Coordinator

Company Overview

Madison No Fear Dentistry is dedicated to prioritizing patient care in a non-judgmental environment. Our relationship-based practice fosters positive atmosphere among our team, emphasizing open communication and collaboration to create an exceptional experience for both patients and team members.

Summary

Are you ready to join a private dental practice, where exceptional care and an outstanding work culture are our top priorities?

No Fear Dentistry is seeking a highly skilled Dental Financial and Treatment Coordinator to play a pivotal role in delivering a seamless and compassionate patient experience. We are seeking a dedicated team member with 5 years of expertise in dental insurance, treatment planning, and working with Dentrix Ascend software. The ideal candidate will possess a deep understanding of dental insurance verification, treatment plan coordination, and financial management to ensure a smooth and efficient financial workflow within the practice. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Insurance Verification & Claims Management:
• Verify patient insurance coverage and benefits for both new and existing patients.
• Ensure accurate and timely submission of insurance claims, follow up on unpaid or underpaid claims, and resolve discrepancies.
• Stay up-to-date with insurance policies, changes, and regulations.
• Treatment Planning Coordination:
• Collaborate with the clinical team to create detailed, accurate, and clear treatment plans for patients.
• Provide financial breakdowns of proposed treatments and explain patient responsibilities in a clear and concise manner.
• Offer patients financial options, including insurance benefits, financing, and payment plans.
• Patient Financial Assistance:
• Educate patients on their insurance benefits and out-of-pocket costs, including co-pays, deductibles, and treatment costs.
• Assist patients in understanding financial options such as payment due the day of services, third-party financing, with Care Credit & Wellness Program options.
• Handle patient billing inquiries and resolve any financial concerns or issues promptly.
• Dentrix Ascend Software Utilization:
• Utilize Dentrix Ascend software to manage patient accounts, process insurance claims, track patient balances, and document financial communications.
• Generate and maintain accurate financial records for both patient accounts and insurance claims.
• Ensure data integrity within the system and assist in troubleshooting any software-related issues.
• Billing & Collections:
• Manage patient accounts, including sending statements, collecting payments, and maintaining accurate records of payment histories.
• Coordinate with patients to set up Care Credit or Wellness Program as needed and ensure timely payment collections.
• Work with the team to follow up on overdue accounts and resolve any issues efficiently.
• General Administrative Support: (10%)
• Support the front office team with scheduling, patient intake, and any other administrative tasks as needed.
• Maintain an organized and efficient office environment while fostering a positive and welcoming atmosphere for patients.
• Additional responsibilities to meet the needs of the organization.

Qualifications

• 5 years of experience in dental financial coordination, insurance, and treatment planning.
• Strong working knowledge of dental insurance, including PPO, HMO, and Medicaid.
• Proficient in Dentrix Ascend software or similar dental management software.
• Exceptional communication and interpersonal skills, with the ability to explain complex financial information to patients in a clear and empathetic manner.
• Excellent organizational skills and attention to detail.
• A passion for creating positive patient experiences and supporting a culture of excellence.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving abilities and conflict resolution skills.
• Career minded with a focus on personal and team growth.

If you are passionate about enhancing patient experiences in dentistry and want to be part of a caring team, we invite you to apply today at Madison No Fear Dentistry!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Dental or Healthcare: 1 year (Required)
• Insurance verification: 1 year (Required)

Ability to Commute:

• Madison, WI 53705 (Required)

Ability to Relocate:

• Madison, WI 53705: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000