Senior Manager Technology Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. 

Who are we hiring?

The Senior Manager of Technology Operations is tasked with executing the network operations for MSGE’s East Coast and Chicago facilities and venues. In this role, the Senior Manager leads a diverse team of Network Operations Engineers to operate and maintain all corporate network infrastructure and coordinate network support to venue operations and artist productions.

What will you do?

• Lead the technical team responsible for Network Operations in Madison Square Garden and the Theater at Madison Square Garden, Radio City Music Hall, The Beacon Theater, The Chicago Theater, and all New York Corporate facilities.
• Establish work/shift schedules for subordinate Network Operations Engineers.
• Ensure network diagram currency, maintain accurate Corporate IT and Venue Technology system diagrams.
• Collaborate and align with the Venue leadership to define support requirements for venue operations and artist productions
• Collaborate with the artist productions to integrate their systems.
• Collaborate and align with the Network Architects, MSGE’s West Coast Network Operations personnel, and other Technology leaders to improve how Network Operations provides support.
• Motivate, train and develop subordinate Engineers.
• Participate in all incident management calls involving East Coast networks and services.
• Lead a team of 3-4 Senior - Junior Network Operations Engineers.
  

What Do You Need To Succeed

• Bachelor's degree in computer science or related field and/or a minimum of 7 years of hands-on experience in a technology-related role of comparable size and scope.
• 7 years of delivering technology solutions at an orgaination of similar scale and operational tempo as MSGE.
• 7 years in hands-on technical engineering and network management experience.
• 3 years experience leading teams.
• Work history that provides evidence of strong technical, analytical, interpersonal, and influencing skills is required.
• Experience with media companies and broadcasting a plus.
• Experience operating in a matrixed organization a plus.
  
  

Special Requirements

• Flexible work availability to include nights, weekends, and holidays based on the needs of the business.
• Frequent travel to venues/facilities within MSGE’s New York and Chicago Corporate footprint.
  
  

Pay Range

$113,000—$200,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.