What are the responsibilities and job description for the Coordinator Premium Service position at Madison Square Garden?
Who are we hiring?
The Coordinator Premium Service will be responsible for providing day-to-day support, customer service, event planning, customer retention, service integration, and customer engagement to Madison Square Garden’s suite license and single event rental customers. Duties include client communication for catering orders, ticketing, billing, event execution, issue resolution and retention. This position works in conjunction with Premium Sales & Service team members to provide broad support for all clients and their guests.
What will you do?
The Coordinator Premium Service will be responsible for providing day-to-day support, customer service, event planning, customer retention, service integration, and customer engagement to Madison Square Garden’s suite license and single event rental customers. Duties include client communication for catering orders, ticketing, billing, event execution, issue resolution and retention. This position works in conjunction with Premium Sales & Service team members to provide broad support for all clients and their guests.
What will you do?
- Ensure best-in-class service for a designated number of dedicated accounts, with functions including contract generation, processing payment, distributing tickets, inputting catering orders, facilitating in-suite branding and day-of-event tasks.
- Maintain knowledge of various catering menus, special request and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines.
- Support Premium Account Managers in renewal efforts by providing support documentation and usage analysis.
- Collect outstanding receivables and communicate “at risk” receivables prior to events occurring.
- Provide requested document support to clients including credit card receipts and copies of invoices.
- Coordinate with internal MSG departments including sales divisions, arena catering staff, building operations, finance and box office when necessary to ensure all client needs are communicated, implemented and resolved in a timely manner.
- Collaborate with arena catering and creative teams to produce seasonal menus.
- Communicate upsell opportunities to clients including single event rental suites, additional passes, menu items, merchandise and other experiential add-ons.
- Maintain accurate records of all client activities including phone calls, meetings, issue resolution and in-suite visits within Salesforce system.
- Additional projects to support experiences, events and operations
What do you need to succeed?
- Ideal candidate will have 0-2 years’ experience in high-end client service environment, preferably in a sports or entertainment field.
- Candidate must demonstrate a positive coachable attitude, warm, approachable demeanor and excellence in maintaining positive client relationships.
- Teamwork mentality is a must.
- Proactive, strong interpersonal, organizational and multitasking skills, as well as strong written and verbal communication skills.
- Ability to manage overlapping event schedules, activities and functions as well as address and solve problems.
- Ability to operate specific catering, accounting, ticketing and database management systems.
- Ability to follow detailed processes with meticulous attention to detail and manage deadlines.
- Knowledge of Outlook and Microsoft Office required; Archtics and Salesforce experience a plus.
- Flexibility to work nights, weekends and holidays as needed.
Why is MSG for me?
Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, an NBA 2K League franchise. MSG Sports also operates two professional sports team performance centers – the MSG Training Center in Greenburgh, NY and the CLG Performance Center in Los Angeles, CA. More information is available at www.msgsports.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-LF1
Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, an NBA 2K League franchise. MSG Sports also operates two professional sports team performance centers – the MSG Training Center in Greenburgh, NY and the CLG Performance Center in Los Angeles, CA. More information is available at www.msgsports.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-LF1
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