What are the responsibilities and job description for the Telechat - (Remote) position at Madrid Insurance Services?
FT
We are seeking a dedicated and enthusiastic Telechat professional to join our dynamic team. In this role, you will be responsible for handling customer inquiries and providing support via telecommunication channels. As a Telechat specialist, you will engage with clients to address their needs, resolve issues, and deliver exceptional service. This position requires excellent communication skills, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment. You will be the frontline representative of our company, influencing customer satisfaction and loyalty through your interactions. With a focus on understanding client requirements and fostering positive relationships, you'll play a critical role in enhancing our brand reputation. We are looking for someone who thrives on challenge, is adaptable to different situations, and possesses a passion for helping others. Telechat specialists are key players in our strategy to provide top-notch service and support, as well as contributing to our continuous efforts to improve customer experience. If you are eager to make a difference in the lives of our clients and uphold our commitment to excellent service, we would love to hear from you!
Responsibilities
- Answer inbound calls and respond to customer inquiries via telecommunication channels
- Provide accurate information about products and services
- Resolve customer issues in a timely and efficient manner
- Document customer interactions and maintain detailed records
- Consult with other departments to ensure comprehensive customer support
- Follow up on customer inquiries to ensure satisfaction
- Participate in training sessions to improve product knowledge and customer service skills
Requirements
- Proven experience in customer service or telecommunication roles
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team
- Comfortable with technology and telecommunication tools
- Ability to manage multiple tasks and prioritize effectively
- High school diploma or equivalent; higher education is a plus
Salary : $20 - $33
