Debt Collections Manager

Debt Collections Manager

We are seeking a highly organized and detail-oriented Third Party Debt Collections Manager. As a Debt Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our Clients. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to lead a team to achieve goals.

Collections Manager Responsibilities

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Prepare regular reports on collections activities, presenting data and insights to upper management.

Collections Manager Required Skills

• Strong knowledge of collections practices, laws, and regulations.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using collections software and systems.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

Required Qualifications

• Associates in Finance or Business Administration required, Bachelors preferred
• Minimum of 3-5 years of experience in collections, with at least 2 years in a supervisory or managerial role
• The Collections Manager will demonstrate a full working knowledge of FDCPA, Service Members Civil Relief Act, and any applicable Federal or State consumer protection laws or guidelines
• Proficiency in using collections software and systems.
• Proven track record of meeting or exceeding collections targets.
• Strong understanding of financial statements and credit evaluation.
• Excellent computer skills, including proficiency in Microsoft Office Suite.

Job Type: Full-time

Pay: $41,600.00 - $62,000.00 per year

Benefits:

• Health savings account
• Life insurance
• Paid time off
• Paid training

Ability to Commute:

• Coeur d'Alene, ID 83814 (Required)

Ability to Relocate:

• Coeur d'Alene, ID 83814: Relocate before starting work (Required)

Work Location: In person

Salary : $41,600 - $62,000