What are the responsibilities and job description for the Outfitter position at MadTree?
WHAT IS PARKS & REC?
Opening in early 2025, Parks & Rec represents MadTree's boldest venture yet—a stunning 15,000 sq. ft. space that transforms a historic airplane hangar into an innovative gathering place in the heart of Summit Park. This location seamlessly integrates with Blue Ash's green space, creating an environment where community and sustainability naturally intersect. Featuring sprawling indoor-outdoor spaces, a massive living wall, and games and activities for all ages, we're crafting more than a destination for award-winning beers and delicious food—we're creating a warm and welcoming space where purpose meets pleasure, and every visit contributes to planting a better community.
WHO ARE WE?
Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.
We are MadTree. Rooted in Cincy. Planted in Purpose.
MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, paid time off, and many other great perks.
Where retail meets adventure – that's where you'll find our Outfitters. At MadTree Parks & Rec, we're looking for people who get excited about helping others discover their next favorite shirt, beer, Sway, food or experience. This is where stories start and memories get packaged up to go.
POSITION: Outfitter
LOCATION: Blue Ash, OH
REPORTS TO: Assistant General Manager, Parks & Rec
STATUS: Part-Time (Non-Exempt - Hourly)
COMPENSATION RANGE: $8 per hour, plus tips
POSITION SUMMARY: The Outfitter creates exceptional retail experiences while serving as a knowledgeable guide for merchandise, to-go beverages, and delivery services. As a key point of contact for both in-person and to-go guests, they ensure smooth operations of our retail and delivery programs while maintaining strong product knowledge. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide exceptional customer service in merchandise and to-go retail areas.
- Process retail transactions accurately and maintain cash handling procedures.
- Maintain thorough knowledge of merchandise offerings, materials, and sizing.
- Handle to-go beverage and food orders efficiently.
- Coordinate with third-party delivery service drivers.
- Maintain organized retail displays and inventory.
- Process online orders and prepare them for pickup.
- Stock and organize merchandise and to-go beverages.
- Assist with inventory counts and ordering.
- Maintain cleanliness of retail and pickup areas.
- Answer questions about facility layout and offerings.
- Support special events and merchandise promotions.
- Share sales insights and guest feedback with leadership.
- Execute opening and closing duties as assigned.
- Participate in training and knowledge development programs.
- Be ready and willing to help with other job-related duties as needed.
- Spend up to 16 hours per year volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.
- High School Diploma or GED.
- 1 year retail or customer service experience preferred.
- Open availability including nights, weekends, and holidays.
- Reliable transportation and excellent attendance record.
SKILLS & ABILITIES:
- Retail Professional: Demonstrates strong sales and service skills.
- Product Expert: Maintains comprehensive knowledge of merchandise and offerings.
- Organization Master: Efficiently manages inventory and order fulfillment.
- Problem Solver: Addresses customer needs and concerns effectively.
- Team Player: Coordinates with all departments for smooth operations.
- Systems Savvy: Proficient with POS and ordering systems.
- Multi-tasker: Handles various responsibilities while maintaining quality service.
- Communication Expert: Clear and professional with customers and delivery partners.
- Detail Oriented: Maintains accurate inventory and precise order fulfillment.
PHYSICAL REQUIREMENTS:
- Ability to regularly stand and walk for extended periods
- Ability to frequently talk and hear
- Ability to frequently lift and/or move up to 35 pounds
- Ability to frequently reach with hands and arms
- Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The work environment is usually that of a bar, restaurant, and kitchen.
- The work environment is both indoor and outdoor with varying temperatures.
- The employee frequently works in high-traffic areas.
- The position requires extended periods of standing and walking.
The pay range for this role is:
8 - 8 USD per hour(Parks & Rec)
Salary : $8
