What are the responsibilities and job description for the Global Operations Associate- Romulus, MI position at Maersk Agency USA, Inc.?
About Us :
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock / consolidation / deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
We are seeking a Global Operations Associate in Romulus, MI!
9am-6pm Mon-Fri
Ocean and Air import experience required (3 years' experience)
JOB SUMMARY :
This position is responsible for working with customers overseas in order to facilitate rates, quotes, and an overall excellent experience for all parties involved. Coordinate the routing of import and export booking with airline and ocean carriers.
Essential Functions :
Timely preparation of rates and quotes for customers and overseas agents
Support the development of existing and new customers by working closely with your District Manager and the entire sales organization
Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
Prepare all necessary shipping documentation related to international bookings and process all import / export documentation to clearing agents to include : (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
SKILLS / COMPETENCIES :
Deep understanding of excel
Capable of carrying out a given task with all details necessary to get the task done well
Works well as a member of a group
Excellent customer service skills
Ability to Multitask
Must be able to read / speak / write English
EDUCATION :
High School Diploma or equivalent
EXPERIENCE :
3 years experience required
Company Benefits : Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range : 24-$25 per hour
- The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Salary : $24 - $25
