What are the responsibilities and job description for the Air Operations Specialist position at MAERSK INC.?
Owns the job file and also has responsibility for creating and updating
relevant documentation and Customer Invoices in the system.
AIR Operations Specialist
Elk Grove Village, IL (Hybrid position requiring 3-2 days in the office each week)
We Offer:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The opportunity:
We are seeking a highly skilled and customer-focused AIR Operations Specialist to join our team! As a key point of contact for our customers, you will be responsible for delivering exceptional customer service, ensuring smooth execution of airfreight shipments, and driving business growth through upselling opportunities.
Key Responsibilities:
Build and maintain strong relationships with customers, understanding their business needs and service requirements
Proactively serve customers to achieve best-in-class customer service
Execute end-to-end airfreight shipments, working closely with internal stakeholders
Adhere to processes and standards, ensuring compliance and meeting KPIs
Identify and execute upselling opportunities to drive business growth
Communicate proactively and professionally with all stakeholders
Collaborate with internal teams, including Warehouses, Commercial, Product, and Global Service Centres
Support other functional groups, including Revenue Management, Compliance, Claims, and systems testing
We are looking for:
High School Diploma or equivalent; Bachelor's Degree in a related business area preferred
1-2 years of experience with airfreight process knowledge
Strong customer-centricity and interpersonal skills
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment with composure and perseverance
Collaborative and action-oriented with a focus on operational systems
Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)
English language proficiency (written and spoken)
CargoWise experience preferred
Dangerous Goods certified preferred
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $53,000-$59,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Salary : $53,000 - $59,000