Customer Service Manager (Cold Storage Experience Required)

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

Manages all aspects of customer service and ensures that customers are retained, satisfied and that their needs are fulfilled.

Essential Duties and Responsibilities include the following:

• Manage customer expectations (KPI, service levels.)
• Oversee office functions internal/external.
• Support operations.
• Understand job duties and serve as backup for other positions.
• Handle escalated customer service issues.
• Point of contact for customers.
• Support staff as needed.
• Responsible for designing and implementing improved processes, or operational policies.
• Recommends changes to products or services to fulfill customer needs.
• Other duties may be assigned.

Supervisory Responsibilities:

• This job has supervisory responsibilities.

Education and/or Experience:

• Cold Storage USDA Food Processing.
• Bachelor’s degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
• Familiar with a variety of the field's concepts, practices, and procedures.

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

• $70,000 - $80,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing hr.support@performanceteam.net.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• Wilmington, NC 28401 (Required)

Ability to Relocate:

• Wilmington, NC 28401: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000