What are the responsibilities and job description for the Customer Service Representative position at Maestri d'Italia Inc.?
Job Title: Customer Service Specialist
Department: Customer Service
Reports to: CS Manager
Location: Vineland, NJ
Job Type: Full-time – Onsite
About the Company:
Maestri D’Italia is a family-owned company with roots in Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, we’ve been offering authentic specialties from Italy, Spain, France, and Germany, carefully selected and freshly sliced in our state-of-the-art facility. We’re looking for passionate individuals who share our commitment to quality and craftsmanship. Join our team and help us continue delivering exceptional deli meats to American consumers while honoring a rich European tradition.
Job Summary:
We are seeking a detail-oriented and proactive Customer Service Specialist to support our sales and logistics teams by managing customer orders, handling inquiries, and ensuring timely and accurate delivery. This role requires strong communication and problem-solving skills to maintain customer satisfaction and collaborate effectively across various departments. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a customer-first mindset. This is a full-time, onsite position based in our Vineland, NJ facility.
Key Responsibilities:
- Order Management & Customer Inquiries:
- Process customer orders and provide accurate lead time & availability information.
- Ensure that all order pricing matches internal system data.
- Maintain up-to-date knowledge of products and assist customers with inquiries.
- Resolve any discrepancies or delivery conflicts by communicating effectively with customers.
- Collaboration with Internal Teams:
- Coordinate with Sales, Production, and Logistics/Warehousing departments to ensure timely delivery and fulfillment of orders.
- Provide support to Sales Reps to maintain and strengthen customer relationships.
- Participate in meetings with other departments to discuss and enhance customer satisfaction.
- Issue Resolution & Research:
- Assist with researching customer issues and resolving them in a timely manner.
- Address and resolve invoice discrepancies and research deductions.
- Cross-Training & Coverage:
- Participate in cross-training activities to provide coverage and enhance team effectiveness.
- Prioritize tasks and manage deadlines effectively in a dynamic work environment.
- Customer Support & Relationship Building:
- Provide exceptional customer service by ensuring customers' needs and expectations are met.
- Maintain clear communication with customers regarding order status, discrepancies, and other concerns.
Skills and Qualifications:
- Education: High school diploma or equivalent; associate’s degree or higher preferred.
- Experience: Previous customer service, administrative, or order management experience preferred.
- Skills:
- Strong communication and interpersonal skills, particularly via phone and email.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of or exposure to manufacturing and logistics processes.
- Knowledge of ERP systems and EDI platforms is a plus.
- Excellent time management skills and attention to detail.
- Ability to prioritize tasks effectively and meet tight deadlines.
- Some accounting experience preferred.
- Bilingual in Italian is desirable.
Work Environment:
- Location: Onsite at the Vineland, NJ facility.
- Hours: Full-time (Monday–Friday, 8:30 AM – 5:00 PM).
- Physical Demands: Ability to sit for long periods and occasionally lift office supplies up to 25 lbs.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person