What are the responsibilities and job description for the Customer Service Sales Specialist position at MAFÉ Resources?
Sales Support/ Customer Service
Location: Miami
Employment Type: Full-Time
Department: Sales Support / Customer Service
Reports To: Sales Manager
Working for one of the world’s largest zipper manufacturers, supplying high-quality fastening solutions to leading brands in fashion, outdoor gear, automotive, and beyond. Our commitment to innovation, reliability, and superior customer service has made us an industry leader for over 80 years.
Job Summary
We are seeking a Customer Service Representative to support our Sales Manager and ensure top-tier service for our clients. This role requires attention to detail, strong organizational skills, and the ability to manage customer interactions efficiently. The ideal candidate will be a proactive problem-solver, dedicated to maintaining customer satisfaction and seamless sales operations.
Key Responsibilities
- Client Support: Serve as the main point of contact for customer inquiries, orders, and follow-ups, ensuring timely and professional responses.
- Sales Team Assistance: Support the Sales Manager by managing client communications, scheduling meetings, and preparing sales reports.
- Order Processing: Enter, track, and manage customer orders, ensuring accuracy and on-time delivery.
- Customer Relationship Management: Maintain and update client records in the CRM system, ensuring accurate and up-to-date information.
- Issue Resolution: Handle customer concerns, coordinate with internal departments, and find solutions to ensure client satisfaction.
- Coordination with Production & Logistics: Work closely with production and logistics teams to track inventory and shipping schedules.
- Sales & Marketing Support: Assist with promotional materials, customer outreach efforts, and trade show preparation.
- Continuous Improvement: Identify and suggest opportunities to enhance customer service processes and internal efficiencies.
Qualifications & Requirements
- 2 years of experience in customer service, sales support, or a related field.
- Strong attention to detail with the ability to multitask and prioritize effectively.
- Excellent verbal and written communication skills for interacting with customers and internal teams.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to work independently while thriving in a collaborative team environment.
- Problem-solving mindset with a customer-centric approach.
- Experience in the manufacturing or fashion industry is a plus.
If you are a detail-oriented professional passionate about customer service and sales support, we’d love to hear from you!
Salary : $50,000 - $60,000
