Escalations Representative

Overview
We are seeking a dedicated and skilled Escalations Representative to join our team. In this role, you will be responsible for managing customer escalations and ensuring that client concerns are addressed promptly and effectively. The ideal candidate will possess strong customer service skills, a knack for problem-solving, and the ability to communicate clearly with clients. This position plays a crucial role in maintaining customer satisfaction and loyalty.

Responsibilities

• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Conduct outbound calling to follow up on unresolved issues and ensure customer satisfaction.
• Provide exceptional client services by analyzing customer needs and offering appropriate solutions.
• Manage cash handling processes when necessary, ensuring accuracy and compliance with company policies.
• Perform data entry tasks accurately to maintain updated records of customer interactions.
• Utilize computerized systems to track escalations, document resolutions, and analyze trends in customer feedback.
• Collaborate with other departments to resolve complex issues effectively.
• Maintain a positive attitude while working in a fast-paced call center environment.

Experience

• Proven experience in customer service or client services roles is essential.
• Familiarity with outbound calling practices is preferred.
• Experience in cash handling is a plus.
• Proficient in data entry with attention to detail.
• Strong analytical skills to assess situations and provide effective solutions.
• Bilingual candidates are encouraged to apply as language skills can enhance communication with diverse clients.
• Previous experience in a call center environment is advantageous.

If you are passionate about providing excellent service and thrive in a dynamic environment, we invite you to apply for the Escalations Representative position. Join our team and help us deliver outstanding support to our valued customers.

Job Types: Full-time, Temporary

Pay: Up to $52,000.00 per year

Shift:

• Evening shift

Ability to Relocate:

• Boca Raton, FL 33434: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000