Site Staff - Magdala House

Job Description

Job Description

Description :

The Site Staff is responsible for providing warm and welcoming services designed to meet client needs based on individual assessments while fostering an environment of dignity and respect. This is an active hands-on role.

Essential Functions

• Provide direct guest support :
• Complete intake on new guests; explain agency rules and policies;
• Perform daily check-in of guests in; provide linens and assist with bag and tag process;
• Attend to guest needs, answer questions, resolve problems and escalate to site management when necessary;
• Monitor bed occupancy to ensure maximum usage;
• Conduct daily / random walk-throughs of facility ensuring conditions are safe and guests are adhering to shelter policies and procedures;
• Provide guests with information and referrals; document the interaction(s) in log book;
• Uphold Magdala House policies and procedures.
• Participate in the efficient operation of the Shelter :
• Answer and direct incoming calls, provide information; monitor security gate access, if applicable;
• Communicate and collaborate with other Magdala House departments and employees;
• Maintain complete and organized files;
• Assist in the receipt and distribution of donations;
• Maintain adequate and organized stock of office and cleaning supplies and hygiene items; distribute hygiene items to guests as needed;
• Prepare Incident Reports and other reports;
• Maintain a clean, organized work area; wipe down counters, cots, common surfaces and chairs on every shift;
• Perform other duties as required.

Additional Attributes

Physical Activities and Working Conditions

Benefits (Full time)

Qualifications

Required :

High School Diploma / GED / Equivalent

Requirements :

High School Diploma / GED / Equivalent

Drivers License, preferred

CDL, Preferred

Schedule

Weekends as needed

Evening Shifts

Overnight Shifts

8 hour shifts

Holidays