What are the responsibilities and job description for the Healthcare Customer Experience Associate position at Magellan Health?
A company is looking for a Customer Experience Associate I, Healthcare.Key ResponsibilitiesHandle incoming and outgoing calls related to healthcare benefits and provide assistance to members and providersResearch and communicate medical information while maintaining confidentiality and meeting performance standardsDocument patient information accurately and support team efforts to improve performance and service qualityRequired Qualifications, Training, and Education1-2 years of customer service experience, preferably in a call center or healthcare settingHigh School diploma or GED required; Associate or Bachelor's degree preferredAbility to talk and type simultaneously while navigating multiple computer applicationsFlexibility in scheduling and adaptability to changes in a dynamic customer service environmentWillingness to participate in training and comply with recording and evaluation processes
