What are the responsibilities and job description for the Customer Care Representative - Helping the Customer! position at Magellan Solutions USA (MSUSA)?
Title : Customer Care Representative
Location : Onsite in Coppell, TX
Salary : $15.00 / hour or $16.00 / hour if you are bilingual in Spanish.
Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity.
What's in It for You :
Opportunity to use your interpersonal skills to assist customers who need payment plans or other debt solutions.
Multi-year contract
Responsibilities :
The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due.
Must be able to :
Listen and offer solutions to upset customers
Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
Follow Collection laws, processes and procedures
Identify and escalate priority issues to the leadership team
Accurately process and record call transactions
Stay current on system changes, Collection law updates and training
Manage call time effectively in order to meet performance criteria objectives
Qualifications :
Excellent phone etiquette with the ability to speak clearly and professionally
Experience with debt collections, call center work, or soft sales is a plus
Must have a friendly and positive approach to difficult situations
Keep a pulse on the job market with advanced job matching technology.
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