What are the responsibilities and job description for the Customer Care Representative - Helping the Customer! position at Magellan Solutions USA (MSUSA)?
Title: Customer Care Representative
Location: Onsite in Coppell, TX
Salary: $15.00 / hour or $16.00 / hour if you are bilingual in Spanish.
Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity.
What's In It For You
The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due.
Must Be Able To
Location: Onsite in Coppell, TX
Salary: $15.00 / hour or $16.00 / hour if you are bilingual in Spanish.
Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity.
What's In It For You
- Opportunity to use your interpersonal skills to assist customers who need payment plans or other debt solutions.
- Multi-year contract
The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due.
Must Be Able To
- Listen and offer solutions to upset customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow Collection laws, processes and procedures
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Stay current on system changes, Collection law updates and training
- Manage call time effectively in order to meet performance criteria objectives
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
Salary : $15 - $16
