What are the responsibilities and job description for the Call Center Representative position at Maggio Roofing?
Job Summary
We are seeking a dedicated and professional Call Center Representative to join our team. The ideal candidate will have a strong background in customer service, with the ability to communicate effectively and provide exceptional support to our clients. This role involves handling inbound and outbound calls, addressing inquiries, and ensuring a positive experience for all callers. The ideal candidate. will be a quick learner who can memorize scripts and adapt them during a call.
Duties
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide accurate information to callers regarding services, appointments, and general inquiries.
- Utilize computer systems to document calls, perform data entry, and manage customer records efficiently and book appointments.
- Analyze caller needs and provide appropriate solutions or escalate issues as necessary.
- Communicate clearly and effectively with customers in English; bilingual skills are a plus.
- Collaborate with team members to ensure high-quality service delivery and resolve customer concerns.
- Maintain ownership of calls throughout the lifecycle of a caller's prospect.
Qualifications
- Previous experience in a call center or customer service role is preferred.
- Strong analytical skills with the ability to assess situations and provide solutions effectively.
- Excellent verbal communication skills in English; bilingual candidates are encouraged to apply using provided scripts.
- Proficient in data entry and computer systems; ability to learn new software quickly.
- Must demonstrate professionalism, patience, and empathy while interacting with customers.
Join our team as a Call Center Representative and contribute to providing outstanding service while growing your skills in a supportive environment!
Job Type: Full-time
Pay: $19.02 - $19.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $19 - $19