What are the responsibilities and job description for the Service Appointment Coordinator position at Magic City Auto Group?
As an Appointment Coordinator at Magic City Ford, Lexington, VA, you will play a crucial role in ensuring seamless scheduling and coordination of appointments for our customers. You will be the first point of contact for customers, providing exceptional customer service and support.
Duties:
- Efficiently schedule and manage customer appointments in accordance with established protocols.
- Communicate effectively with customers in a professional and courteous manner.
- Perform data entry tasks accurately to update customer information and appointment details.
- Support the sales process by upselling services when appropriate.
- Analyze appointment schedules to optimize efficiency and customer flow.
- Handle customer inquiries and resolve issues promptly and effectively.
- Other duties as assigned by management
Experience:
-Any dealership experience is a plus
-Ability to use a multi-line telephone system
- Previous experience in customer service or a similar role is preferred.
- Strong communication skills.
- Proficiency in data entry and record keeping.
- Ability to analyze information and make informed decisions.
- Experience in upselling or sales is plus.
Magic City Ford Lexington offers competitive compensation and benefits. A successful candidate must pass a pre-employment drug screen and background check.
Join our team at Magic City Ford Lexington and contribute to providing exceptional customer care through efficient appointment coordination!
Magic City Ford Lexington is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lexington, VA 24450 (Required)
Work Location: In person
