What are the responsibilities and job description for the Reservation Agent position at Magic Vacation Homes?
Job Overview
We are seeking a dedicated and detail-oriented Reservation Agent to join our team. In this role, you will be responsible for managing customer reservations, providing exceptional service, and ensuring a smooth booking process. The ideal candidate will have excellent communication skills and a passion for delivering outstanding customer experiences.
Responsibilities
- Handle incoming reservation requests via phone, email, or online platforms.
- Assist customers in selecting suitable options based on their needs and preferences.
- Process bookings accurately and efficiently while maintaining attention to detail.
- Provide information about services, policies, and procedures to customers.
- Resolve any issues or concerns related to reservations promptly and professionally.
- Maintain accurate records of bookings and customer interactions in the system.
- Collaborate with other departments to ensure seamless service delivery.
- Stay updated on promotions, special offers, and changes in services.
Skills
- Strong verbal and written communication skills.
- Excellent customer service orientation with a friendly demeanor.
- Proficient in using reservation systems and computer applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Problem-solving abilities to address customer inquiries and concerns.
- Flexibility to work various shifts as needed.
Join our team as a Reservation Agent and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Experience:
- Airbnb reservation: 2 years (Required)
Language:
- English and Portuguese (Preferred)
Ability to Commute:
- Orlando, FL 32821 (Required)
Ability to Relocate:
- Orlando, FL 32821: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22