What are the responsibilities and job description for the Member Service Representative I position at Magic Valley Electric Cooperative?
Provides a variety of clerical and administrative tasks related to the receiving and
Crediting of member-consumer payments in conformance with approved accounting
practices and procedures.
II. REPORTING RELATIONSHIPS
A. Reports to: Member Services Manager
III. MAJOR RESPONSIBILITIES
A. Receives and credits member-consumer payments through mail and the counter
and drive-in window.
B. Prepares a variety of reports which require investigation, verification, classification, recording and /or reconciling of data.
C. Receives member consumer requests for connections, disconnections, reconnections or new services.
D. Completes paperwork on terminated accounts.
E. Receives service orders and forwards to appropriate department for actions.
F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to
do so, refers them to the proper person(s).
G. Observes all safety rules.
H. Processes returned checks
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified.
The Member Services Representative I shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.
