What are the responsibilities and job description for the Owner Liaison position at Magical Vacation Homes?
Overview
We are seeking a dedicated and dynamic Owner Liaison to join our team. The ideal candidate will serve as a critical link between our organization and our owners, ensuring that communication flows smoothly and that owner needs are met effectively. This role requires a blend of sales acumen, technical knowledge, and exceptional customer service skills to foster strong relationships and drive business success.
Duties
- Act as the primary point of contact for owners addressing inquiries and providing timely solutions.
- Collaborate with all departments and management to establish processes and solutions to help improve the owner experience.
- Review Monthly Statements including charges assessed to owners.
- Obtain owner approvals for large repairs required in the home.
- Manage accounts effectively, ensuring that all client needs are met while identifying opportunities for growth.
- Provide technical sales support by understanding software solutions and how they meet owner requirements.
- Conduct regular follow-ups with owners to ensure ongoing satisfaction and retention.
- Prepare reports on owner interactions, complaints, and engage with owners to improve their investment property.
Experience
- Proven experience in dealing with investors and hospitality experience is preferred.
- Familiarity with account management practices and customer service excellence.
- Strong technical knowledge related to software products is highly desirable.
- Excellent communication skills, both verbal and written, with a focus on building relationships.
- Ability to work collaboratively in a team environment while also being self-motivated.
Join us as am Owner Liaison where you can leverage your skills in problem solving and customer engagement while contributing to our mission of delivering exceptional service to our owners.
Job Type: Full-time
Pay: $35,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
Ability to Commute:
- Davenport, FL 33896 (Required)
Ability to Relocate:
- Davenport, FL 33896: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $48,000