What are the responsibilities and job description for the Resolution Analyst position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.
As a Resolution Analyst you will reconcile customer accounts by collaborating with internal and external customers at various levels. This role initiates appropriate actions and records collection activities conducted. You will comply with departmental and company policies and procedures to ensure goals are met.
RESPONSIBILITIES
- Research and resolve past due invoices on customer accounts
- Recognize trends on customers’ accounts and make adjustments if necessary to prevent invoices from going past due
- Review often each day customers’ order holds. Analyze account, resolve any discrepancies and determine if customers’ orders can be released
- Assist any and all customers with their requests/ needs
- Collaborate with our customers via phone, e-mail, etc. to resolve issues
- Accessing, examining and extracting data from customer web portals
- Enter comments to record collection activities
- Communicate with internal customers (i.e. Sales and Customer Service, etc.) regarding customer account issues and order status
- Resolution of discrepancies, such as discounts taken, cash discount chargebacks, terms disputes, skipped invoices, unauthorized deductions and misapplied cash
- Creating reports
- Special projects as required
