What are the responsibilities and job description for the OCM Manager position at Magma IT Technologies?
Job Details
NO H1Bs PLEASE SHARE ME SUITABLE RESUMES FOR THIS ROLE AND NEED LOCAL CONSULTAN.
Role: OCM Manager
Location: Raleigh, NC
Duration: Long Term
Key Responsibilities:
- Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
- Create and deliver communication plans that clearly articulate the why, what, and how of change, fostering transparency and excitement.
- Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
- Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
- Proactively identify and address resistance to change using proven frameworks and data-driven insights.
- Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
- Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
- Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
- Align change management efforts with organizational goals, culture, and employee experience.
- Required Qualifications
- Bachelor s degree in a related discipline and 6 years experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master s degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field
- Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
- Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
- Experience supporting technology implementations preferably ServiceNow
- Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities
Preferred Qualifications:
- Change Management Certification (e.g., Prosci, ACMP)
- ITIL Foundation Certification
- Experience in the cloud or managed services industry
- Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)
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