What are the responsibilities and job description for the Operations Processing Specialist position at MagMutual LLC?
The Operations Processing Specialist will support the designated department(s) by providing exceptional customer service, accurate document production and reporting as well as timely, effective communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the organization.
SPECIFIC DUTIES :
- Incoming / outgoing mail processing and general office support as needed.
- Responsible for handling all requests of functional area timely and accurately and within the established service standard.
- Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder's experience.
- Timely and accurately create and submit any regulatory reporting required by operational function.
- Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners.
- Provide reception, phone, and desk coverage as needed.
- May participate in audit schedules by internal or external partners; producing files, documents, respond to questions, etc.
- May participate in new and upgrade installation for all systems that impact functional areas; may include building business requirements, test cases, and conducting user acceptance testing (UAT).
- Other duties as assigned.
QUALIFICATIONS, EXPERIENCE REQUIRED :
Location : Atlanta Office
