What are the responsibilities and job description for the IT Network Engineer position at Magna5?
Job Description
Job Description
This role is primarily remote, with very occasional client visits within the Pittsburgh area. We estimate the position will be 80% work-from-home and 20% onsite at local client locations.
Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. As a Network Engineer, you will work alongside our engineering team to solve problems for our diverse customer base. Your contributions as part of the Tier 2 engineering team will set an example for Tier 1 in knowledge, experience, and leadership.
Responsibilities of the Network Engineer include, but are not limited to, the following :
- Responding to customer support requests with professionalism and promptness through incident tickets, phone calls, and email
- Collaborating with team members to solve problems and maintain quality customer service skills in all forms of communication
- Documenting resolutions and building knowledge base articles
- Taking a proactive approach to incidents to decrease reoccurring issues and troubleshoot advanced problems with a high-level overview of client environments
- Engaging in continued certification training to improve their skillset
- Participating in internal projects and designs
- Willingness to certify and maintain relevant certifications for vendor partnership levels
- Willingness to participate in an on-call rotation and track time, activity, and communication through Magna5's suite of applications
What You Bring To The Team
Certification Expectations
Relevant networking certification or the willingness to obtain a credential is strongly preferred, including :
Hours & Schedule
This position is primarily business hours (Monday-Friday 8am – 5pm EST) with occasional after-hours work for incident troubleshooting or project work. All engineers are part of an on-call rotation and may be escalated issues off hours.
Work Perks
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24 / 7 / 365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com.
Company Description
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24 / 7 / 365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.
Company Description
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24 / 7 / 365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.
