What are the responsibilities and job description for the Help Desk Support Specialist position at Magnet Group?
Job Description
Job Description
Responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This person may also be involved in special projects, including rollout of new or enhanced technology to large groups of employees. Problem resolution may involve the use of diagnostic and help request tracking tools, the gathering of expertise from other IT professionals and vendors and require onsite, hands-on help at the desktop level.
Required :
- Knowledge of computer hardware specifically laptops, desktops and printers.
- 2 years of experience with desktop operating systems, including MS Windows 11 & Mac OS
- Strong application support experience with Office365 and email platforms.
- Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
- Experience imaging / reimaging systems – SCCM / MECM.
- Excellent verbal communication skills
- Written communication skills / ability to create concise, clear documentation
- Ability to organize multiple work streams.
- Ability to handle demands from multiple customers and properly prioritize requests.
- Ability to maintain a focus on customer service during competing priorities.
- Attention to detail
- Proven technical problem-solving skills based upon prior experience.
- College diploma or university degree in the field of computer science