Candidate Concierge

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

This position is onsite in San Francisco office 40 hours a week, or as required by the business needs for the role. From time-to-time, after hours work may be needed.

As the first point of contact for candidates visiting our San Francisco office, you play a vital role in embodying Airbnb's warm and welcoming culture. Your genuine passion for our mission will shine through as you act as a gracious host, ensuring that each candidate's experience is memorable and seamless. From the moment they arrive, you will provide personalized, white-glove service, making them feel valued and at home in our community. Your goal is to create an atmosphere that reflects the essence of Airbnb: friendly, authentic, and inspiring.

The Community You Will Join: Join our dynamic and innovative Recruiting team at Airbnb, where building diverse teams is our top priority. Our business is constantly evolving, and this team has a unique opportunity to drive consultative relationships with the businesses and act as an advisor to ensure we hire the best-in-a-generation talent.

Responsibilities:

Liaise between Recruiting, Executive Admins, Ground Control, Security, AirSupport, and any other office operational team, in order to provide an efficient and seamless white-glove experience for recruiting candidates.

Partner closely with Recruiting in order to act as the on the ground host for all in-person recruiting candidates, ensuring they are registered, greeted, and escorted throughout their visit. In addition, making sure we’re on top of temperature control, room booking, space changes, etc.

Maintain a strong relationship with all Eteam Admins, and the broader admin community, to partner in hosting recruiting candidates onsite ensuring they’re meeting the right leaders at the right times, in the right places

Develop strong candidate, partner and stakeholder relationships (Hiring Managers, Recruiting, Core Values, Ground Control, Travel Vendors, etc) and maintain effective communication channels. We provide white-glove service for our clients as well as our candidates

Maintain an understanding of all office operational nuances including operating hours, safety protocols, access policies and processes, facilities and mailroom processes, IT support, construction projects, room booking processes, event schedules, etc.

Maintain a deep level of confidentiality regarding sensitive information and demonstrate strong professional judgment

Using our applicant tracking system and other relevant recruiting systems/tools and processes to keep organized and help keep our busy team on track.

Innovating and improving our systems - we are pioneering a new recruiting process, and we need someone who is organized, creative and driven to help us design, build and implement them

Assist with additional recruiting scheduling requests, tasks, projects, programs and events during candidate down-time.

Requirements:

3 years of experience in executive administration, concierge, and/or hospitality

Relevant experience within hospitality and/or workplace services at a corporate company, technology company preferred

Proven organization and attention-to-detail skills, ability to prioritize in order to meet deadlines and provide high quality service to clients.

Anticipate possible issues before they arise, and effectively problem solve in advance using creative thinking and collaborative problem solving

Must exercise a high level of discretion, professional judgment, and executive presence

World Class customer service and hospitality approach - our candidates are our guests, and we’re they’re hosts

Strong relationship-building skills and experience working closely with senior leaders - the ability to develop strong working relationships with other business functions quickly, to operationalize key strategic initiatives

Strong planning, troubleshooting and execution skills; operating calmly in the face of pressure, chaos, change and ambiguity

Excellent written and verbal communication skills

Strong conversational skills with people of all different backgrounds; stays up to speed on current/world/tech news in order to adapt to various conversations

Passion for employee experience and hospitality

Ability to be in the office (San Francisco) up to 5 days per week

Occasional responsibilities outside of normal working hours

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $42-$50/hour.

Benefits: Medical, Dental, Vision, 401K

Salary : $42 - $50