What are the responsibilities and job description for the Client Services Consultant- Hybrid position at Magnit?
About the Role
This role is working a hybrid schedule 3 days per week onsite in Atlanta, GA.
Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams.
What You Will Do
CSC is responsible for the day-to-day delivery of Magnit’s products/services
The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies
For Payroll desk:
Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records
Handle critical Employee Relations issues, requesting support and guidance as required
Resolve and follow-through, in a timely manner, all issues related to the worker
Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
For Staffing desk:
Facilitate the fulfillment of temporary requisitions through VMS and efficiently manage the relationship/interaction of staffing desk suppliers and managers
Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
For SOW desk:
Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed
Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc.
What You Will Need
A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
Bachelor’s degree in a relevant discipline
3 years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
Strong communication skills with the ability to connect effectively across all layers of the organization
Compensation:
Salary range is $55,000-$65,000 USD annually.
Salary rates are based on experience, skills, and geographical location.
TA Partner: Toni Priestley
Salary : $55,000 - $65,000
