What are the responsibilities and job description for the Consultant, Client Services position at Magnit?
About the Role
Role is hybrid working 3 days a week onsite at our client location in Oakland, CA and 2 days remote.
Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery.
What You Will Do
CSC is responsible for the day-to-day delivery of Magnit’s products/services
The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies
For Staffing desk:
Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
CSC will work closely with client’s IT procurement desk for all IT contingent sourcing needs
CSC will shortlist all IT resumes to present top candidates to manager
Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
What You Will Need
A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
3 years of experience working in a relevant area such as IT staffing industry operations, HR/IT recruiting or MSP is preferred. As the role is focused on IT recruiting, IT recruiting experience (either directly or via MSP) is required.
Strong communication skills with the ability to connect effectively across all layers of the organization
Salary Range is between $70,000 - $90,000 annually based on experience and qualifications.
Salary : $70,000 - $90,000
