Information Technology Technical Support

This is a contract and onsite role through Magnit Global with one of the world’s leading health insurance companies. This is NOT a C2C opportunity and is on W-2.

Client Details

Job Position : Technical Support

Client : Cigna

Location : 900 Cottage Grove Rd, Wilde Bldg, Bloomfield, CT, 06152

Duration : 12 Months (Possibilities of Extensions)

Maximum Budget for this role is $27/hr on W2

Job duties:

• Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
• May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in Technical Support.

Skills

• Strong knowledge of the following is preferred.
• Microsoft operating systems and Microsoft Office.
• Apple hardware and operating systems.
• Networking switches and data networks.
• IP telecommunications systems.
• Audio Visual Systems.
• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least 1 Year PC/LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

Education

• Associate degree (PREFERRED) and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A certification (PREFERRED) or equivalent combination of education, training, and experience.